Built upon a mission-critical platform, you can rest easy knowing that your CIMcloud instance is being monitored 24/7. If you have questions or need technical assistance, our team is just a click or a phone call away.


Platform Support

Standing behind the industry’s leading Customer Interaction Platform is a team of professionals committed to your overall success. In addition to working to ensure your platform is always-on and always-ready, CIMcloud’s support team is just a click or a phone call away if you have questions or need technical assistance. They can also connect you with our CIM Professional Services team when you are ready to activate and deploy new functionality.


Measurably Better Service

Although great service is something you experience, it is also something you can measure. CIMcloud strives to provide the best support possible and actively polls its customer base to see how well we are doing. The results? As measured by Delighted for the period from March 2020 to December 2020, CIMcloud received a 95% CSAT score. We definitely are not perfect, but we work hard to get better every day.

Updating Our Status

CIMcloud is a mission-critical platform when it comes to helping our customers meet their Customer Interaction Management goals. We take that responsibility seriously and work hard to make sure our systems are always-on and always-ready. In the event you ever do experience an issue with the platform, you can have confidence that we are working to resolve it as quickly as possible by visiting our Status Page or subscribing for email alerts.