The first step in achieving your CIM goals is getting a clear picture of your organization's current CIM readiness. In less than 2 minutes you can take the CIM Checkup and clearly identify your CIM strengths and weaknesses so you can start moving your organization forward.
The CIM Checkup involves asking you to evaluate the strengths and weaknesses of your organizations in ten key areas. Whether you are the CEO or a front-line customer service representative, each question will push you to reflect on those aspects of your business that are crucial to keeping and growing your customers. In fact, by having multiple members of your team across the org chart take the CIM Checkup, you can get a more comprehensive picture of your organization's current CIM readiness.
Whether your organization is in its early CIM stages or is a well-tuned Customer Interaction Management machine, an important first step is to honestly assess your organization's current CIM readiness. The CIM Checkup is a crucial part of this process because it can cut through the fluff and help you properly determine where you are today along your CIM journey. By knowing where you are starting, you can more confidently align the people and resources you will need to reach your CIM goals.