CIMcloud is the pioneer of Customer Interaction Management (CIM) software and the creator of the CIMcloud platform, a cloud-based, all-in-one solution that integrates with your existing ERP to provide robust ecommerce capabilities for your customers and CRM functionality for your employees.





About CIMcloud

Headquartered in Greenville, South Carolina, CIMcloud is the pioneer of Customer Interaction Management (CIM) Software, giving companies the ability to secure & grow their sales without growing their headcount by allowing their customers to engage in self-service and by keeping their employees informed. With over two decades of experience, CIMcloud is the market leader of CIM software and has earned spots on both the Deloitte Fast 500 and the Inc. 5000.

CIMcloud's customers primarily consist of product-centric B2B companies in the wholesale distribution and manufacturing industries who represent all stages of building and growing their online presence. CIMcloud’s unique approach of progressive adoption is made possible through its cloud-based, ERP-synced solution that is delivered through a single application.

Our History

Founded in 1999, CIMcloud is a boot-strapped, debt-free business. Our business focus has evolved over the years as technology has advanced and the needs of our customers have evolved. By working closely with hundreds of B2B companies, CIMcloud has been uniquely positioned to become the leader in Customer Interaction Management.

We learned over the years that the helping our customers efficiently service their customers is the key to growing any business. That knowledge has inspired us to build a robust platform that is powered by the data within our customers existing ERP systems and that houses all of the customer interactions traditionally handled manually or through separate ecommerce, CRM, and help desk systems.



What We Believe

We believe that having a set of core principles to guide the way we conduct ourselves and our business is a key foundation to lasting success. Our values played a big part in our growth to this point, and they'll continue to guide the company through continuing growth.


Create wins for our customers, our business, and our employees.


Demonstrate tenacity, passion, and resolve to get the job done in spite of obstacles.

Team Focus

Exhibit positive, humble, team-focused attitude that elevates our customers and employees.


Establish high standards and accept responsibility for exceeding those standards.

Student Mindset 

Perpetually strive to learn, improve, and grow as a business.