Onboarding is the stage when your Core Team is provided with the orientation, key tasks and resources necessary to get your CIMcloud project off to a successful start.
In addition to powering your Customer Interaction Management program, your CIMcloud instance is also your team’s hub for completing the onboarding process. All of the members of your Core Team will be able to follow a proven process based on decades of experience to ensure a successful implementation. Unless you have optionally chosen to engage the CIM Professional Services team to provide additional training or support, the tools and information you need to complete the onboarding process are completely self-service and completely within your control. With the ability to update their progress in the process and have it viewable by the Program Manager, your team will be able to stay accountable and stay on track.
Whether you are the Program Manager, the in-house CIMcloud guru or customer service representative who will be using CIMcloud as part of your daily routine manager, CIMcloud has an orientation and onboarding process to provide you with the knowledge you need to be successful. Typically, the onboarding process will apply to different roles based upon the current stage of your CIMcloud implementation. And, since it is online, you can easily and efficiently bring new members of the team up to speed quickly.