When you are ready to take your Customer Interaction Management capabilities to the next level, you can have confidence that you will be joining hundreds of other organizations who have experienced success with CIMcloud.
CIMcloud has a proven approach for helping customers reach their Customer Interaction Management goals as they progress through the key stages of their journey - Getting Connected, Implementation, Live Roll-Out and ongoing Platform Support.
During the first stage, Getting Connected, CIMcloud will deploy a standard instance of the platform for your organization and establish the connection between your existing ERP system and CIMcloud. You will focus on assembling your Core Team, completing your Deployment Prerequisites and completing the self-service Manager & Lead Implementer Onboarding.Learn More
The second stage, Implementation, consists of those activities that you are able to complete on your own, Self-Service Implementation, and, if you have chosen to engage them as part of your project, optional services provided by the CIM Professional Services Group or a third-party implementation partner.Learn More
The next stage, Live Roll-Out, is when you begin the cycle of promoting, onboarding and training your customers and employees on the CIMcloud platform. As you receive feedback and make adjustments, you will continue to focus on growing usage and adoption of the platform.Learn More
CIMcloud’s team of support professionals are just a click away if you have questions or need technical assistance. In addition to working to ensure your platform is always-on and always-ready, they can also connect you with the CIM Professional Services Group when you are ready to activate and deploy new functionality.Learn More