As you begin your phased roll-out of the CIMcloud platform, your customers will experience an unrivaled self-service experience and your employees will be able to focus on providing white-glove service.
CIMcloud’s self-service portals and public web stores allow you to provide your customers with the ability to engage in business when it is convenient without requiring the manual interaction of your employees. By reducing unnecessary or manual steps in your ordering & payment workflow you can expedite the “quote-to-cash” process. With CIMcloud, your customers can:
To ensure the smoothest and fastest roll-out across your customer base, CIMcloud recommends you take a phased approach to rolling out CIMcloud to your customers. Typically, organizations begin with a subset of customers for the initial roll-out, allowing your employees to provide them additional support during this initial phase. This is also an opportunity to engage and get valuable feedback from your customers. Then, after you make any desired adjustments, you can prepare to expand the roll-out to an even broader set of customers.