What We Do
Website Pipeline, Inc., the Software-as-a-Service publisher of the CIMcloud platform, is one of the fastest growing tech companies in North America, having been featured in the 2015 Deloitte Fast 500 list and the Inc. 5000 list for seven consecutive years. With more than 70 employees on staff, our customer base consists of North American wholesale and manufacturing companies who sell to other companies — many also sell to the public.
As the pioneer of Customer Interaction Management (CIM) Software, CIMcloud gives companies the ability to optimize customer interactions by removing employees from the middle of all activities and empowering customers to self-service.
The CIMcloud platform is a cloud-based, all-in-one solution that combines CRM for employees and B2B E-commerce for customers — all tightly integrated with a company’s existing ERP accounting software.
Founded in 1999, CIMcloud is a boot-strapped, debt-free business. Our business focus has been honed over the years as the needs of our customers have shifted, along with the rapid adoption of technology. Working alongside these B2B companies has driven many of these pivots, and has truly helped us identify market opportunities.
We’ve learned that efficiently servicing customers is the key to growing any business. That’s why we’ve built a series of tools over the last decade that allow customers to self-service (webstore, customer portals), and employees to gain greater visibility into customer information (super user dashboard, rep tools).
As our product evolved, we realized that we were actually creating a new category of software that combines the best parts of CRM with the best parts of E-Commerce, all tightly integrated with your ERP accounting software. We’re calling it Customer Interaction Management, or C.I.M. for short.
Work Hard, Play Hard
In our office, you will find everything from electric scooters to corn hole tournaments and nerf gun wars, as well as a 120 lb. dinner bell that we ring every time we sign-on or launch a new customer; and most importantly, a talented group of people working hard to carry out our vision.